Call Center in Ben Aknoun


Nearly a dozen Offshore Call Center evolve in Algeria and employ approximately 400 people.shy The evolution of the sector in Algeria, compared to neighboring countries, has led us to wonder about the profile of people who apply for a job in call centers. To this end, we took for example the call center Ben Aknoun Projetel.During a tour conducted Monday in the center, the first thing that attracts attention is the average age of employees. Does not exceed thirty. By meeting the site manager, Nawal Haddadi, it has confirmed this gives: “The center has 140 telesales with 70% of young people aged between 18 and 25 years and 60% of them are students who work part-time, “says our interlocutor. The Site Director stressed that the mastery of the French language and the first condition to be recruited. ” Candidates must be fluent in French perfectly. They should not have an accent because our clientele is exclusively French, “does she know. He added: “Our service representatives are all a pseudonym because the person at the other end of the wire must be convinced that she is talking to a fellow because of the rise of racism due to the crisis. It is not clear to the client to talk to a stranger. ” On the part of the training, the director of the site is clear: “Each new recruit is a training day. This is an introduction to telesales. Some of our recruits further training of four days, when they are directed towards a specific product, “she says. For Sabrina, licensed in Italian tele-consultant, the decision to work in a call center is made ​​by default. “Finding a job in my field it is difficult in our country, while working in a call center is better than to be unemployed.” She says: “This is my second experience in call centers. Before, I worked in a center in Bab Ezzouar. “Meanwhile, Dounia, a student at the University Houari Boumediene, says she works in a center during the summer holidays. “Instead of spending the holidays to stroll, I prefer to work and make a little pocket money. In addition, I am well paid. I have a base salary of 25 000 Da and with the bonus, I can easily have double and it is a good experience. In addition, put on my resume that I have exercised a good thing. “He must know that the center was created in 2007. It has 4 shelves and a production capacity of 150 positions. The center has a clientele exclusively French and some telephone operators. It also offers telesales, taking appointments, insurance and even humanitarian operations. “Projetel is an offshore call center, a call center outsourcing including French to foreign countries with which it shares some linguistic and cultural proximity,” concludes the director of the site. Djazia SAFTA, freedom

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